W39 Concierge

W39 Concierge

There are concierge services and there are W39 concierge services! Well intending property developers, Management Companies and managing agents were previously restricted to offering doormen and security guarding services as a weak alternative but these offerings have not met owner, agent, staff and resident expectations or demands.

W39 provides a comprehensive concierge offering that will complement and enhance the value and working experience of owner, staff and residents while better addressing the needs of the Management Company, managing agent and owners.

Our objective is achieved through a combination of professionally trained and supervised on-site staff; through a well-designed and supported programme of products and services; and, our backbone of logistics, system, and multi-channel communication support.

The Concierge service extends to include:

Lobby Services:

The lobby desk can be staffed at hours that are suitable to the property including bank holidays. We have developed the most comprehensive concierge employee-training programme in the Irish Property Services Sector so that we provide a trained, supported and professional desk based concierge service to include:

  • Welcoming staff and residents
  • Phone Support
  • Key holding
  • Parcel and package handling
  • Receiving visitors
  • Integrating with other onsite service providers
  • Supporting the Managing Agent
  • Directing Visitors
  • Extended help and services

Managing Agent Services:

W39 acts as a filter to the residential manager. We handle thousands of investor, resident and visitor requests and enquiries on a weekly basis and ensure tasks and relevant messages are reported and passed on for completion.

Residential, Investor and Commercial Customer Services

Our concierge team has developed a range of services available to residents and non resident unit owners from errand services to apartment cleaning, newspaper and dry-cleaning delivery as well as package and key holding and much more!

Concierge staff can provide a menu of services as well as helping with the occasional specific personal request. The product and service offerings are comprised of:

  • Lifestyle Services – products and services which compliment and improve the life style of the residents and assist them in making the most of their free-time.
  • Household Services – convenience products and services for the resident to improve their living standard and maximise their leisure time.
  • Fleet Services – products and services for residents’ vehicle and transportation needs.
  • Business Services – the capabilities and offering of a quality business centre.
  • Investor Services – products and services to increase rental yields and investment returns.
  • General Maintenance Services - products, services and scheduled maintenance for the owner, investor, and resident.

Downloads

W39 Concierge (pdf)